We are excited to announce Report from Support, a new monthly feature on the Kashoo blog that will highlight the most popular inquiries to the Kashoo Support Desk. Heading up the effort is our new Support Lead and Customer Engagement Specialist, Nikki Layton. Since Nikki has her finger on the pulse of the Kashoo customer community, she’ll be able to share most commonly asked questions, insider tips and tricks, and more. Because after all, even if just a handful of Kashoo customers are coming to the Support Desk with the same question, there’s a good chance more of you are wondering as well. We’ll then include links to related Help Articles so that you can learn more. Sometimes this feature will be a quick write-up of the month’s hot-button support issues and other times it will be a “from the frontlines” video so that you can get to know your Support Champion even better. Here’s a Quick Sample of What to Expect This month from the Kashoo Support Desk, we’ve seen a number of inquiries related to… Bank account reconciliation Setting up sales tax Setting up repeating transactions (Click on each topic to view the Help Article.) Hopefully this will be a useful and valuable feature for the Kashoo community. If you have any questions, contact the Kashoo Support Desk (naturally). And feel free to say hello to Nikki on Twitter!
