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Frequently Asked Questions

You have questions, we have answers.

About Kashoo

How secure is Kashoo?

Your data is safe and secure with Kashoo. Your information is important. We treat it with the ultimate respect.

With Kashoo, you never have to worry about losing your critical financial information because your computer was lost, stolen or crashed. We are committed to your peace of mind by taking all the necessary measures to ensure the security of our services.

  • Securing data with 256-bit SSL encryption
  • Daily backups; unlimited data storage
  • Exporting of data to Microsoft Excel, Google Sheets and PDF formats
  • Complete reliability with multiple redundant servers – data is stored in multiple locations

We have a full article on security in Kashoo here.

Can I access Kashoo on any of my devices?

Yes. You can access Kashoo from anywhere you have an Internet connection. We built it this way because we want you to choose how you work. We want to give you the latest updates, bug fixes, and features as soon as possible.

You can also work offline by downloading the Kashoo iPhone/iPad app. Take Kashoo with you so you have all your data on hand, wherever you go.

Can you import data from QuickBooks or other software?

Kashoo has the ability to import a trial balance (which is the chart of accounts and opening balances), customers, and vendors. This data can be imported from any software that can provide a CSV or Excel spreadsheet of this data.

If you are moving from QuickBooks, we have a specific article on how to do so here.

Importing the trial balance will enter into Kashoo your accounting information for a certain point in time. Transaction level details, such as invoices or expenses will not be imported into Kashoo when you import your trial balance.

If you’d like to get transaction level details into Kashoo, you can do so by uploading your bank transactions using the bank reconciliation feature as seen in this article.

How Can I Subscribe to the Kashoo Mailing List?

You can subscribe to the Kashoo monthly mailing list by going to our subscription page.

How do I sign up?

Sign up for our fully-featured 14-day free trial, and share your credit card information only when you are ready to pay.

Managing Your Account

Is there a limit on how many transactions I can create?

You can create an unlimited number of transactions in Kashoo. We don’t believe in setting limits when it comes to accounting data.

Am I bound to Kashoo forever?

With Kashoo, you are able to easily export all of your data at any time. We do NOT hold your data hostage.

To find out how to export your data, click here.

Have more questions?

We are available Monday to Friday from 9am to 8pm EST (6am to 5pm PST). Chat with us online, email us at or call us at 888-520-5274.


All inquiries to our support team are answered within a business day. For immediate response, live chat is generally the best way to get in contact with our support team. If by chance our team is busy supporting many customers at the same time, your chat will be answered by the next available support team member.

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